Services

marhaba Airport Meet & Greet Services

Inspired by the famed hospitality of Arabic culture, marhaba has been bringing smiles to travellers and families at the airport since 1991. Professional assistants improve the whole experience, greeting you warmly before speeding you smoothly through airport formalities.

From fast-track clearance through arrivals or departures to helping with transfers, baggage and family travel, marhaba ensures a swift, smooth and safe passage through the airport. There are even lounges, reserved exclusively for marhaba customers.

To avail of the marhaba services, e-mail us at info@dvms.biz or reach us at +91-22-6118-4363

Arrival

Whether you’re travelling alone or with your family, on a business trip or a holiday, marhaba makes sure you’re well looked after on your arrival. You are fast-tracked through all the airport formalities and takes you to the arrivals area to meet family and friends or make your own way from the airport.

Here is a useful comparison chart of the marhaba arrival services* ...

    Bronze Silver  Gold  Family
    Per Head Per Head Per Head Max 4 members
Meet & Greet Services applicable at both
Dubai & Bahrain International Airports
         
Meet & Greet    
Before immigration        
On arrival in the terminal    
Exclusive one-to-one service        
           
Fast-track through immigration and security  
Take you to the arrivals area    
Baggage claim and screening help    
Hand baggage trolleys (On advance request)      
Complimentary porter service      
Standard wheelchairs (On advance request)    
Baby stroller (on advance request)        
Priority buggy car transfers available at some terminals    
           
Dubai International Airport          
Complimentary porter service        
Extended porter service for an additional fee at Dubai airports.        
           
Bahrain International Airport          
Marhaba Arrival Lounge Complimentary Refreshments    
Complimentary porter service when packaged with Lounge        

* Rates vary by airport terminal. Conditions apply.

Key Service Features

  • A range of packages designed to meet the needs and budgets of most travellers
  • Specialist family packages to ensure you have the help you need

Meeting Points

  • Range from before the immigration area to the moment you enter the terminal

Service Type

  • Ranges from small groups to an exclusive one-to-one service

Immigration

  • Exclusive access to our dedicated immigration counters

Baggage

  • Ranges from help at baggage claim to dedicated porters and baggage delivery

Airport Transfers

  • Ranges from airport buggy cars to chauffeur drive service

To avail of the marhaba arrival service, e-mail us at info@dvms.biz or reach us at +91-22-6118-4363

Departure

The departure services ensure that your journey gets off to a smooth start. We’ll fast-track you through all the airport formalities, help with baggage and provide language assistance if needed.

Here is a useful comparison chart of the marhaba departure services* ...

    Bronze Silver  Gold  Family
    Per Head Per Head Per Head Max 4 members
Meet & Greet Services applicable at both
Dubai & Bahrain International Airports
         
Meet & Greet          
At Kerbside        
Exclusive one-to-one service        
           
Fast-track through check-in, immigration and security  
Baggage claim and screening help    
Hand baggage trolleys (On advance request)      
Complimentary porter service      
Standard wheelchairs (On advance request)    
Complimentary access to the marhaba lounge        
Baby stroller (on advance request)        
Priority buggy car transfers available at some terminals    
Take you to Boarding Gate          
           
Dubai International Airport          
Complimentary porter service        
Complimentary access to the marhaba meeting lounge          
           
Bahrain International Airport          
Complimentary porter service when packaged with Lounge        

* Rates vary by airport terminal. Conditions apply.

Key Service Features

  • A range of packages designed to meet the needs and budgets of most travellers
  • Specialist family packages to ensure you have the help you need

Meeting Points

  • Range from the kerbside to inside the terminal

Service Type

  • Ranges from small groups to a dedicated one-to-one service

Immigration

  • Exclusive access to our fast-track counters

Baggage

  • Ranges from dedicated porters to protection of special baggage items during flight

Airport Transfers

  • Ranges from airport buggy cars to chauffeur drive service

To avail of the marhaba departure service, e-mail us at info@dvms.biz or reach us at +91-22-6118-4363

Transfers Between Terminals

If you’re transferring between terminals, we want to help make the next phase of your journey as smooth as possible. We’ll meet you on arrival* and fast-track you through the transfer desk formalities.

If you are unable to clear immigration and collect your baggage before your next flight with a different carrier, you can take advantage of our baggage identification service. We’ll locate it and tag it for your onward connection at an additional cost (*subject to the airline regulations and acceptance, terms and conditions apply). You also have the option of relaxing in our exclusive marhaba Lounge while you await your next flight, for an additional charge.
*Meeting points differ at different airports. Refer to booking information for details.

Key Service Features

  • Meet and greet on arrival and fast-track through transfer formalities
  • Baggage identification and onwards tagging for an additional cost
  • Access to the marhaba Lounge (additional cost applies)

Meeting Points

  • From the moment you enter the terminal

Security and Transit Desks

  • Assistance at Security and Transfer desk

Lounge Access

  • For an additional charge, enjoy your transit time in comfort at our exclusive marhaba lounges

Transfers Between Airports

If you’re transferring between Dubai and Al Maktoum International airports, we want to help make the next phase of your journey as smooth as possible. We’ll meet you at the gate on arrival and fast-track you through the transfer formalities.

A chauffeur will drive you to your destination airport if you’ve booked the Transfer meet & greet service in advance. For an additional charge, you also have the option of relaxing in our exclusive marhaba Lounge while you await your next flight.

Key Service Features

  • Meet and greet on arrival and fast-track through transfer formalities
  • Airport transfer by chauffeur drive if booked in advance
  • Access to the marhaba Lounge (additional cost applies)

Meeting Points

  • From the moment you enter the terminal

Security and Transit Desks

  • Assistance at Security and Transfer desk

Lounge Access

  • For an additional charge, enjoy your transit time in comfort at our exclusive marhaba lounges

Our Extra Touches

From making a loved one feel even more special, to providing seamless onward transport to your final destination, the marhaba effect isn’t confined to the airport. Our additional services can be added to your meet & greet service either during booking or at least 2 working days before your travel date.

Baggage Delivery

  • With this brand new service, you can enjoy a seamless journey to your destination without having to wait around for your baggage on arrival. We will deliver your luggage anywhere in the UAE.

marhaba Lounges

  • Relax in style, no matter your airline or class of travel, in our exclusive lounges (included in gold meet & greet departure service). They’re always open.

Gifts

  • marhaba offers a range of gifts on arrival including our popular floral service, incorporating bouquets of roses and mixed flowers.

Airshell Baggage Protection

  • Protect your stroller, car seat or wheelchair from damage during flights by renting an Airshell bag for the duration of your journey (available only at Terminal 1 and Emirates Terminal 3 at Dubai International airport).

Chauffeur Service

  • Add our chauffeur drive service to enjoy a seamless experience.

Communications

  • If getting reconnected quickly and conveniently when you arrive is a priority, take advantage of our SIM card service, to get back online as soon as you land. This service is only available to UAE visa holders.

Bronze Meet & Greet

Just before you get to Immigration, you’ll see your name on the marhaba screens. Approach one of the agents nearby and they will fast-track you through the airport formalities. We’ll then take you to the arrivals area to meet family and friends or make your own way from the airport.

Please note that bookings must be made 2 workings days prior to arrival at Dubai International airport.

Key Service Features

  • Meet and greet before immigration
  • Fast-track through immigration and security
  • Baggage claim and screening help

Silver Meet & Greet

Recommended for first-time travellers and those with special needs, we’ll meet you on arrival in the terminal. Once you’ve been fast-tracked through the airport formalities, we’ll take you to the arrivals area to meet family and friends or make your own way from the airport.

We’ll also provide complimentary porter services and any help you need with your baggage. We offer standard wheelchairs if you need help to walk long distances. If you’re unable to walk or negotiate steps, you can book special wheelchairs directly with your airline.

If you’re flying into Bahrain International Airport, relax and enjoy complimentary refreshments in the marhaba Arrival Lounge while we process your immigration documentation.

Please note that bookings must be made 2 working days prior to arrival at Dubai International airport.

Key Service Features

  • Meet and greet on arrival in the terminal
  • Fast-track through immigration and security
  • Take you to the arrivals area
  • Baggage claim and screening help
  • Hand baggage trolleys on request
  • Complimentary porter service

Gold Meet & Greet

Our gold service provides an exclusive one-to-one service. A marhaba representative will meet you on arrival in the terminal and fast-track you through all the formalities, before taking you to the arrivals area to meet family and friends or make your own way from the airport.

We’ll also provide porter services and if you need a hand baggage trolley or we offer standard wheelchairs if you need help to walk long distances. If you’re unable to walk or negotiate steps, you can book special wheelchairs directly with your airline – just ask.

If you’re flying into Bahrain International Airport, unwind and enjoy complimentary refreshments in the marhaba Arrival Lounge while we process your immigration documentation. When you book our gold service on departure from Dubai or Bahrain, relax in style before you take off with complimentary access to the marhaba Lounge.

Please note that bookings must be made 2 working days prior to arrival. Late bookings can be made through our call centre or sales office. Additional charges apply for late bookings at Dubai International airport.

Key Service Features

  • Exclusive one-to-one service
  • Meet and greet on arrival in the terminal
  • Fast-track through immigration and security
  • Take you to the arrivals area
  • Hand baggage trolleys on request
  • Complimentary porter service
  • Book our gold service on departure to enjoy complimentary access to the marhaba Lounge in Dubai or Bahrain

Family Meet & Greet

This service is designed especially for families and mothers or fathers travelling with young children or infants. We’ll make the airport experience easy, meeting you as you arrive in the terminal (or near immigration at Bahrain International Airport) and fast-tracking you through all the formalities, before taking you to the arrivals area to meet family and friends or make your own way from the airport. We provide baby strollers on request and if you require we offer standard wheelchairs if you need help to walk long distances. If you’re unable to walk or negotiate steps, you can book special wheelchairs directly with your airline.

We also offer a complimentary porter service. For an extra charge, you have the option of extending this to the gate.

If you’re flying into Bahrain International Airport, relax and enjoy complimentary refreshments in the marhaba Arrival Lounge while we process your immigration documentation.

This meet and greet service extends to a maximum of four members of the same family. We’re happy to help with larger families but additional charges will apply. Please note that bookings must be made 2 working days prior to arrival through our call centre. Additional charges apply for late bookings (less than 10 hours) at Dubai International airport.

Key Service Features

  • Meet and greet on arrival in the terminal
  • Fast-track through immigration and security
  • Take you to the arrivals area
  • Complimentary porter service in Dubai airports and when the Family service is packaged with lounge in Bahrain.
  • Extended porter service for an additional fee at Dubai airports.
  • Baby stroller

marhaba Airport Lounges

Relax in style, no matter your airline or class of travel, in our exclusive lounges. Open 24 hours, these friendly, peaceful oases are the ideal place to relax, eat, or catch up with work. You’ll find all the business services you could need and we also provide an open buffet offering international cuisine, full bar service and other beverages.

Exclusive assistance services & products for overseas and domestic travel and is the only brand in the country which gives you the flexibility to design your own products and services.

Our Lounges Include:

  • Wi-Fi, laptops and tablets
  • International cuisine with hot and cold beverages
  • Business services

Lounges in Dubai International Airport also Include:

  • Special smokers’ area (Terminal 2 and Emirates Terminal 3)
  • Shower facilities for an additional charge (Terminal 1 and Emirates Terminal 3)
  • Special children’s room (Concourse A, Emirates Terminal 3)
  • Priority buggy car transfer to your departure gate where possible (Terminal 1 and Emirates Terminal 3)

The marhaba Arrival Lounge at Bahrain International Airport

Exclusive to Bahrain International Airport, the marhaba Arrival Lounge offers a place to relax, read and enjoy light refreshments while we process your airport arrival formalities on your behalf.

Premium Lounge Experience

The Awal Departure Lounge at Bahrain International Airport offers a premium service where you can relax in privacy and comfort.

Private rooms can be booked individually or packaged with our gold or family meet & greet services. Light refreshments are available.

marhaba Lounge Locations

  • Dubai International Airport, Emirates Terminal 3, Concourse A
    Level 5 between Gates A3 and A2. The entrance to the Lounge is via a dedicated elevator from duty free
  • Dubai International Airport, Emirates Terminal 3, Concourse B
    Level 4 near Gate B21. The entrance to the Lounge is via a dedicated elevator from Level 3 departures.
  • Dubai International Airport, Terminal 1, Concourse C
    Between Gates C23 and C25 at the east end of the terminal
  • Dubai International Airport, Terminal 2
    After immigration counters and opposite duty free
  • Al Maktoum International Airport
    By the food court on Level 1
  • Bahrain International Airport marhaba Arrival Lounge
    Before immigration, on the left side
  • Bahrain International Airport Awal Lounge
    Economy check-in area after immigration on the departure level
  • Bahrain International Airport marhaba Lounges
    Upper Lounge is located near Gate 17 B and Lower Lounge between Gates 31 -36

To avail of the marhaba airport lounge service, e-mail us at info@dvms.biz or reach us at +91-22-6118-4363

Flight Bookings

Customers wanting to travel within India or abroad can avail this facility by contacting the DVMS VACs (Visa Application Centers) during working hours and pay for their services availed in cash, demand draft or credit card

To avail of the flight bookings, click here to contact DVMS VACs (Visa Application Centers)

Hotel Reservations

Customers wanting to travel within India or abroad can avail this facility by contacting DVMS VACs (Visa Application Centers) during working hours and pay for their services availed in cash, demand draft or credit card.

To avail of the hotel reservations, click here to contact DVMS VACs (Visa Application Centers)

Travel Insurance

DVMS has partnered with TrawellTag Cover-More as its Insurance service provider for bringing the best-in-class products & services to customers and travel agents. TrawellTag Cover-More has a plethora of travel insurance products to ensure it serves the varied needs customers to protect their belongings and loved ones. There offerings include ...

A. Exclusive assistance services & products for overseas and domestic travel and is the only brand in the country which gives you the flexibility to design your own products and services.

  • Global assistance & concierge services
  • Family protection
  • Luggage tracking
  • Travel Insurance
  • Customisable for business travellers
    • Employee substitute plan
    • Laptop cover
    • Credit card fraud
    • Overseas travel service supplier insolvency
    • Compassionate visit

B. International and domestic plans with attractive benefits.

C. Annual plan convenience and flexibility.

D. Claims and emergency assistance.

Unique features offered by TrawellTag Cover – More which distinguish it in the market place

  • Global assistance & concierge services

Mugging Protection

  • Covers overseas hospitalization resulting from mugging

Travel Inconvenience

  • Protection from loss of opted accommodation overseas
  • Coverage against cancellation or interruption of sightseeing, cruise ticket and other prepaid travel charges

Debit / Credit Card Fraud

  • Reimbursement of financial loss resulting from fraudulent use of debit / credit card

Pre-existing Cover

  • Protection for pre-existing medical condition up to 70 years of age

Medical Sublimit Waive off

  • No plan-defined medical sublimit
  • Complete amount can be obtained as specified in the plan

Laptop or Tab Coverage

  • Cover from theft, loss or misplacement of laptop or tablet device

To avail of the travel insurance services, e-mail us at info@dvms.biz or reach us at +91-22-6118-4363